SHIPPING & RETURNS POLICY
Hello! Welcome to Ellie Renee's Shipping and Returns Policy page.
FREE US Standard Shipping: Ellie Renee offers FREE shipping on all US orders. Please allow 3-5 business days for processing. After that, delivery time within the United States is 3-6 days, and 10-15 days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary.
Free local pickup: We offer free local pickup in Cheyenne, Wyoming. We will contact you when your order is ready within 48 hours after purchase.
Please note that delivery times do not include weekends or holidays. Business days are Monday - Friday. Shipping charges are nonrefundable. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control.
International Shipping Available as well.
When will my order ship?
Most orders ship on the next business day after the order is placed. We'll email the tracking information as soon as your order ships.
Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
At Ellie Renee, we understand that sometimes your dream item didn't end up being all that dreamy after all. We are happy to accept returns, and will issue a store credit for the amount of the item(s). Please review our full return policy below:
Returns are for store credit only. No refunds will be issued.
All returns/exchanges must be done within 7 days of order delivery.
Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
Sale items, flash sale items, accessories and intimates are FINAL SALE and may NOT be returned for any reason. NON-RETURNABLE: final sale items, Jewelry, intimates, bras, camisoles, slips, socks.
Shoes must be returned in their original box placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the shoebox, your return will not be accepted.
Damages must be reported within 3 days of order delivery. Please contact email@example.com or 228-243-9774 for assistance.
Items not meeting the above e guidelines will be returned to you at your expense, after 30 days all non returnable merchandise will be donated. For additional questions that weren't answered, please email firstname.lastname@example.org
Returns are processed within 5-7 business days of us receiving the item. Please record your tracking information to see when it arrives.
You will receive an email confirmation when your store credit is available.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.
We have two options you can take to exchange your item for a new size.
1. Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 7 days of ordering for a refund.
2. Return the unwanted size to us, note the exchange on your invoice, and we'll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale, and not eligible for returns or exchanges as we are making room for new inventory.
If you'd like to exchange your purchase for an entirely different item, please send your return back. We will then issue store credit to you, for you to purchase your desired item.
Thank you for your patience and for visiting Ellie Renee.